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Frequently asked questions

Answers for booking, payment, cancellation, account, member perks, loyalty, and support questions.

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Member perks

Member perks FAQs

Member perks FAQs

Why do I need to sign in for some prices?

Some savings and extras are reserved for signed-in users. Signing in lets you see eligible member perks for your trip.

Is it free to join?

Yes. Creating a heyfiji account is free.

Are member perks offered for every hotel?

No. Member perks depend on the hotel, dates, and booking terms.

Can I still book without signing in?

Yes. You can book without signing in, but some extra savings may only appear after sign-in.