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Frequently asked questions

Answers for booking, payment, cancellation, account, member perks, loyalty, and support questions.

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Loyalty points

Loyalty points FAQs

Loyalty points FAQs

How do I earn points?

Eligible members earn points after successful stays, usually after check-in or stay completion.

Do I earn points when I book?

Points should not be awarded immediately at payment. They are awarded after the stay is completed or check-in is verified.

What can I redeem points for?

Points can be redeemed for vouchers when loyalty rewards are enabled and the account meets eligibility rules.

Can I earn points from a guest booking?

Yes, if you claim the booking with the same verified email and the stay is eligible.