Help centre

Frequently asked questions

Answers for booking, payment, cancellation, account, member perks, loyalty, and support questions.

Accounts

Accounts FAQs

Accounts FAQs

Can I sign in with Apple, Google, or Facebook?

Yes. heyfiji supports Apple, Google, Facebook, and email/password sign-in when those providers are configured.

What if I signed up with email but later use Google?

If the verified email matches, heyfiji should connect Google to your existing account instead of creating a duplicate.

I forgot my password. What should I do?

Use the Forgot Password page or request a magic sign-in link if available.